Monthly Maintenance Programs

Absolutely! We’re happy to chat with you about your current needs and pain points with your website, and find the right solution for you. Book a free discovery call and we can offer a recommendation.

We’re excited to announce a return to full-time availability. Regular office hours are 10am – 6pm EST Mon-Thurs, and 10am to 2pm EST Fridays, with additional times available by special appointment. We are generally not available on weekends or holidays, or other times provided in advance in our email newsletter. Sign up to stay up to date with upcoming availability changes, plus exciting discounts and product launches!

If you buy any of these packages, you’ll get access to your very own Client Dashboard, which is where we’ll log the hours used for your project, and keep a record of all your past purchases. You’ll be able to log in and see how many hours have been used, and how much time is left. Please note this is not updated instantly, it may take a few days for the time entries to appear. If you need an up to date total at any time, feel free to ask.

We generally prefer to schedule phone calls or video meetings in advance, which you can book here. But very soon we plan to add phone and text support, offering you even more convenient ways to manage your website. Stay tuned!

Due to the nature of this work, we do not offer refunds for these programs. As soon as you make your purchase, we’re pledging our time and energy to your project at the exclusion of other projects. We’re always happy to work with you to find a way to put the program to good use.

Monthly maintenance programs are ideal for anyone who needs regular support with their website, especially if it’s built on WordPress. WordPress sites need regular software updates to keep things secure and running smoothly. Our Basic plan takes care of those updates on a weekly basis, while also providing backups, security scans and uptime monitoring to give you peace of mind that your website is working and ready for your customers. You’ll also get an hour of web maintenance time each month for anything else you need. If you need more than that, our Pro and Advanced plans are ideal – giving you even more hours at even lower rates for additional web maintenance, website optimization, marketing, custom projects, or anything you can imagine.

If you’re looking to maintain more than one website, you can add additional sites to your maintenance plan for $50/month per website. These can be added to any of the monthly plans. This add-on does not add additional hours, but provides weekly WordPress updates, backups, security scans and uptime monitoring for each covered website.

No, any unused hours will expire at the end of your billing period. This is so we can keep a steady schedule and regular availability for all clients, and keep prices low. For the Pro and Advanced plans, we’ll set priorities ahead of time to ensure the monthly hours are put to good use.

If you need more time than the hours included in your subscription, no problem! Each plan offers discounted hourly rates for any additional work. Additional work is billed by the minute, and full payment is due at the end of the monthly billing cycle. Invoices for additional work must be paid timely in order to continue receiving the benefits of the program.

In order to provide great support to all clients, each program has a different limit of hours that can be used per week. The limits are there mostly as a guideline – if we have time available, we’ll often be happy to stretch a bit to accommodate your needs. However if you’re regularly needing more time each week, we may recommend that you upgrade to one of the higher plans which include more hours (and lower rates!) for support each month. That way we’ll plan ahead to have time for you in the schedule.

The Basic plan is month-to-month and can be cancelled any time. The Pro and Advanced plans have a minimum monthly commitment, which guarantees priority support for you and your projects, as well as the low hourly rates of the program. Once that time period is up, you are welcome to cancel or renew your subscription, or upgrade or downgrade to a different plan. If you want to continue, the program will renew automatically each month, and you can cancel any time after that.

Due to the nature of this work, we do not offer refunds, so be sure you’re ready to make this investment in your business before you sign up. We’re always happy to suggest ways to put the time in your subscription to good use.